Return, Refund & Service Cancellation Policy

Schtager Canada – Professional Pest Management & Exclusion Services

At Schtager Canada, we are committed to providing transparent pricing, professional services, and fair cancellation and refund procedures.

This policy applies to inspection bookings, pest-control treatments, rodent and crawling insect proofing, exclusion work, and other professional services purchased or booked through Schtager.ca.

1. Professional Inspection Fees

Professional inspection services may be purchased online at the price displayed on the applicable service page.

For pest-proofing and exclusion services, the standard inspection fee is CA$100, unless otherwise specified.

The inspection fee covers the scheduled professional assessment and any inspection findings or quotation preparation included in the purchased service.

The inspection fee does not include pest-proofing installation, structural sealing, repairs, trapping, or pest-control treatments unless expressly stated.

Following the inspection, Schtager Canada will provide an official quotation for additional recommended work, where applicable.

Customers are under no obligation to approve additional services.

2. Appointment Cancellations

Customers may request to cancel a scheduled inspection or service appointment by contacting Schtager Canada.

• At least 24 hours before the confirmed appointment: Eligible for a full refund of the inspection booking fee.

• Less than 24 hours before the confirmed appointment: A reasonable late cancellation fee may apply if disclosed and agreed to before booking.

• After the inspection or service has been completed: Charges for services properly performed are generally not refundable solely because the customer decides not to proceed with additional recommended work.

These conditions are subject to applicable consumer protection laws.

3. Appointment Rescheduling

Customers may request to reschedule an appointment by contacting Schtager Canada.

We encourage customers to provide at least 24 hours' notice whenever possible.

Rescheduling is subject to technician availability and confirmation by Schtager Canada.

If Schtager Canada needs to reschedule an appointment, we will contact the customer to arrange an alternative date.

4. Missed Appointments and Inaccessible Properties

Customers are responsible for providing accurate contact details, the correct service address, and reasonable access to the property at the confirmed appointment time.

If our technician arrives and cannot obtain access, a reasonable attendance or rescheduling charge may apply where disclosed and agreed to in advance and permitted by law.

Any applicable charge will be communicated to the customer.

5. Completed Pest-Control and Exclusion Services

For completed pest-control treatments, structural pest-proofing, or exclusion services, refund requests will be reviewed according to:

• The approved quotation and agreed service scope

• The work actually performed

• Any applicable written workmanship warranty

• Documented service concerns

• Applicable consumer protection requirements

Pest activity observed after treatment does not automatically establish that the service was improperly performed. Any applicable follow-up treatment or warranty obligations will be determined by the service agreement.

6. Quotations and Additional Work

Professional pest-proofing, rodent exclusion, and structural sealing work may require a property inspection before a final price can be established.

A written quotation will specify the recommended work, applicable materials, labour, pricing, and any relevant service conditions.

No additional chargeable work will be carried out without the customer's approval.

Inspection fees are separate from subsequent work unless the quotation or promotional terms expressly state otherwise.

7. Cancellation by Schtager Canada

If Schtager Canada cannot provide a prepaid service and no mutually acceptable alternative arrangement can be made, we will offer a refund for the service not provided.

We reserve the right to decline work where site conditions present unacceptable safety, access, legal, or operational risks, subject to applicable law and our contractual obligations.

8. Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing time may vary depending on the payment provider or financial institution.

Customers will be informed when a refund has been processed.

9. Statutory Consumer Rights

Nothing in this policy limits or excludes rights or remedies available under applicable consumer protection legislation.

Where this policy conflicts with mandatory legal requirements, applicable law will prevail.

10. Contact Schtager Canada

For cancellation, rescheduling, refund requests, or service concerns, please contact us.

Schtager Canada

Website: https://schtager.ca

Telephone: 647-283-7769

Please provide your booking or order number, service address, and a brief explanation of your request.

Last updated: October 25, 2026